Stop Dealing with Healthcare Documents
Full back-office automation and outsourcing for clinical organisations
Your teams have made a paper-heavy process work for years. That is not nothing, and it is not the problem. docuForce takes the running of it off them. Patient intake through to discharge.
Referrals through to insurance authorisations. Across every facility in your group, on the workflows your people already use. Clinical judgement stays exactly where it is. The searching, the chasing, the filing and the retention clock come to us.
Hospital groups, private practices, laboratories and diagnostic providers, clinics and health NGOs, and remote care programmes.
Across South Africa, Botswana, Mozambique, Kenya and the UAE.
Run a medical scheme or a health insurer? Your document processes are different. Start here.
Every document process in a healthcare organisation
Walk through any healthcare organisation and you will see it. Paper piling up in storage rooms. Electronic files scattered across shared drives, inboxes and multiple systems. Approvals sitting in queues for days waiting on a signature.
This is your operation, not our services list. Work down it. Mark the ones still running on paper, email or a spreadsheet.
The Cost of Doing Nothing
Every day you don't fix this, it gets worse. Files multiply. Backlogs grow. Compliance gaps widen.
What docuForce does for Healthcare
docuForce is Metrofile's document management and workflow automation platform. It handles everything in one place: paper, scanned, emailed, uploaded and system-generated.
There is no healthcare module. The same eight capabilities run a patient file, a supplier invoice and an employee record. What changes for healthcare is the workflow configuration and the regulation, not the product.
Here is what that looks like on one process. Patient intake, before and after. The same shift applies to every process on the list above.
Why Metrofile
Some groups build this in house, and it works when the headcount and the appetite for a multi-year programme are both there. Hire staff. Buy technology. Build processes. Manage compliance internally.
Or use our expertise, our platform, our workflows. We handle compliance. You scale instantly, without adding overhead.
This is a change. Change carries risk.
Handing your document processes to someone else is a real change, and it creates real exposure for you. In our experience the reason healthcare groups stay where they are is rarely the platform. It is that nobody has told them what happens if it goes wrong.
So here it is. What stays where it is, what actually moves, and who carries what.
We run document processes under POPIA in South Africa, the Data Protection Act in Kenya, and the rules that apply in every other market we operate in.
How docuForce meets healthcare compliance in your market →Patient records, then the rest
Longest retention. Highest retrieval volume. Clearest daily cost. That combination makes patient records the fastest place to see whether this works for you, and the smallest thing to move first.
Once it runs, everything else on the list follows on the same service. No second implementation, no second contract.
We also hold the paper
Not every record should be digitised, and some of them cannot legally be destroyed. Metrofile has been storing, retrieving and securely destroying physical healthcare records for years, in the same facilities and under the same chain of custody.
Book a discovery session
We walk your document processes with your records manager and one clinical lead. We mark what is still running by hand, and give you what it is costing you to leave it there.
Ninety minutes. No charge. You keep the findings whether or not you take it further.
Rather work it out yourself first? Tick the list above and we will send you the count.