Returns Policy:
- Eligibility: Products must be returned within 30 days of receipt.
- Condition: Items must be unused and in their original packaging.
- Process:
- Contact customer support to initiate a return.
- Receive a Return Merchandise Authorization (RMA) number.
- Ship the product back to the specified address.
- Provide tracking information to customer support.
Refunds Policy:
- Processing Time: Refunds will be processed within 7-10 business days of receiving the returned product.
- Refund Method: Refunds will be issued to the original payment method.
- Non-Refundable Items: Customized products and digital services are non-refundable.
Restocking Fees:
- A restocking fee of 15% may apply to certain returns.
Exceptions:
- Damaged or defective products can be returned without a restocking fee, and return shipping will be covered.