Client Zone

Secure, Compliant and Connected Healthcare Information Management

At Metrofile, we understand the vast volumes of sensitive data that healthcare organizations face — from patient records to diagnostics and insurance claims. Our tailored solutions supports the healthcare sector with end-to-end healthcare records management, guaranteeing structure, security, and compliance, and regulations, including:

General Data Protection & Privacy Compliance per Territory

  • GDPR
  • POPIA  – South Africa
  • Office of the Data Protection Commissioner (ODPC), ICTA regulations and certifications (ICTA), International Secure Information Governance and Management Association (i-SIGMA) – Eastern Africa
  • General Data Protection & Privacy Compliance – UAE

Healthcare-Specific Standards & Regulations

  • HPCSA (Health Professions Council of South Africa)
  • DoH (Department of Health) Guidelines & SOPs
  • Medical Protection Society (MPS) Guidelines & SOPs
  • Clinical Governance

We are also acutely aware that digital health innovations, such as mobile health (mHealth), are revolutionizing how care is delivered. We help streamline access, ensure privacy compliance, and enable smarter decision-making across every point of care.

Explore how Metrofile can support healthcare providers:

Decluttering Rooms. Enhancing Agility. Improving Care. Offsite Records Storage: Free up consultation space by archiving old files securely.

  • Document Digitisation: Convert paper-based files into quick-access digital records.
  • Scanning-on-Demand: Retrieve patient histories when needed — without searching through shelves.
  • Cloud Backup: Keep essential records protected and always available.
  • EDMS Integration: Reduce paperwork and speed up day-to-day operations.
  • Confidential Destruction: Eliminate risk with certified disposal of outdated patient files.

Scaling Security and Access Across Departments. See how Metrofile helps public institutions meet demand:

  • Records Management: Centrally manage and archive high volumes of patient records.
  • Offsite Storage: Free up hospital space and ensure disaster-resilient document security.
  • Digitization Services: Convert physical files into searchable digital formats.
  • Cloud Backup: Protect critical data against loss or tampering.
  • EDMS Integration: Enable access and governance across departments and facilities.
  • Retention Scheduling: Comply with public health regulations through structured lifecycle control.

Protecting Patient Confidentiality, Enhancing Care Delivery. Understand where Metrofile enables efficient, compliant private practices:

  • Secure Offsite Storage: Safeguard physical records outside your practice.
  • EDMS Integration: Reduce admin time and improve data visibility.
  • Cloud Backup: Enable secure access to medical records and scans.
  • Scanning-on-Demand: Retrieve digital files from physical archives instantly.
  • Confidential Destruction: Ensure outdated files are securely and compliantly disposed of.
  • Information Governance: Align with local and international health privacy laws.

Efficient Claims Processing. Regulatory Compliance. Metrofile supports innovative document management across member services through:

  • Offsite Records Storage: Store legacy claims files and policy documents securely.
  • EDMS Implementation: Centralize documentation and speed up processing.
  • Cloud-Based Access: Ensure teams can access claim files and supporting records remotely.
  • Workflow Automation: Digitize and streamline document-heavy processes.
  • Indexing & Metadata Tagging: Improve searchability and reduce duplication.
  • Compliance Assurance: Meet evolving data protection legislation requirements.

Linking Test Results to Patient Records — Quickly and Securely. This is how Metrofile streamlines information access for diagnostics:

  • Digitization Services: Convert lab reports to indexed digital files.
  • Cloud Backup: Secure test results and reduce risk of loss.
  • Barcode Tracking: Improve accuracy, audit readiness, and result matching.
  • EDMS Integration: Match patient results to medical records instantly.
  • Audit Logs & Traceability: Ensure full accountability and governance.
  • Offsite File Storage: Archive historical test records in secure facilities.

Extending Organized, Secure Healthcare to the Last Mile. Explore what Metrofile solutions help to empower community and remote healthcare efforts:

  • Offsite & Mobile Storage Support: Safely store physical records with remote digital access.
  • mHealth Data Support: Manage and structure data collected through mobile devices.
  • Cloud-Based Access: Enable health workers to access patient info on the move.
  • Training & Advisory Services: Support clinician adoption and information security compliance.
  • Privacy-Centric Systems: Build trust with secure, auditable information systems.
  • EDMS for Distributed Teams: Ensure remote clinics operate with up-to-date patient records.

A Strategic Approach to Overcoming Key Challenges in Healthcare

From data overload to compliance gaps, healthcare providers face mounting pressure. Metrofile delivers structured solutions that turn complexity into clarity.

Click on each challenge to reveal the Metrofile strategy that transforms obstacles into opportunities.

Fragmented records across departments

Centralize records with digitization and EDMS platforms

Mounting compliance and privacy pressure

Ensure traceability with structured governance and controls

Paper-heavy legacy record systems

Digitize archives with compliant, searchable formats

Inconsistent retention and disposal practices

Apply policy-led lifecycle management for all records

Difficult access to critical documents

Enable quick retrieval via indexing and cloud backup

Overloaded or undertrained clinical staff

Automate workflows and reduce manual admin burdens

Increased litigation and audit risk

Maintain defensible records with audit-ready solutions

Disconnected systems and poor interoperability

Standardize formats to support future integration

Resistance to digital transformation

Standardize formats to support future integration

At Metrofile, we take a comprehensive, lifecycle-based approach to medical records storage, digitization, and compliance — helping providers work smarter, faster, and safer.

Featured Solutions for Healthcare Providers

Solution

Document Digitization

What It Solves

Quickly convert physical records into searchable formats for fast access.

Solution

Physical Archive Services

What It Solves

Secure off-site storage for files, forms, and archives — freeing up clinical space and improving security.

Solution

Active Services

What It Solves

Enable access to physical filing and managing on-site and off-site active or semi-active files, to ensure that consistent, up-to-date information is captured and correctly classified.

Solution

Vault Services

What It Solves

Secure, climate-controlled vaults provides the utmost protection against moisture, dust, and contaminants. They are weather- and fire-resistant with gas suppression.

Solution

EDMS for Healthcare

What It Solves

Centralized patient records, referral notes, and clinical files with secure permissions.

Solution

Disaster Recovery and Cloud Backup

What It Solves

Ensure the availability and protection of records from any device, anytime.

Solution

Retention Scheduling & Governance Advisory

What It Solves

Apply healthcare-specific compliance frameworks for safe retention and destruction.

Solution

Workflow Automation

What It Solves

Replace manual processes in patient onboarding, diagnostics, and claims.

Solution

Managed Services

What It Solves

Comprehensive on-site solutions: From dedicated expert staffing and secure processes to smart systems and digitization.

Solution

Mobile Access Enablement

What It Solves

Empower mHealth and outreach teams to retrieve and update records on the go through digitalization of information.

Solution

Confidential Destruction

What It Solves

Securely dispose of outdated files with full certification and traceability.

Resources

How to Guide: Metrofile’s Digitalisation Process

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Metrofile’s Step-by-Step Process for Transitioning Your Documents Offsite

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Vital Signs: Metrofile’s Data Management Solutions for the Health Sector

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Patient File Management Case Study: Transition to Digital Excellence

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